GM Still Do Their Work, Ban/sus... |
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GM still do their work, ban/sus...
Bismarck.Crimy said: » Bahamut.Jetackuu said: » I've gotten to it on the SE site before and it was for anything but it does take digging to get to. hmm, I don't recall but then again the only time I think I had to use it were for them changing a password, so that was an account issue :D last time I sent an email and they responded during hours and gave me a temp. I don't know why people ever bothered to "call" I can't fathom this antiquated support method. LM-17 can also be billing errors, I got an LM-17 one time because SE forgot to charge the 3 accounts I pay for 1 month and the next month when 6 charges hit my bank they did a charge back. So it could have something to do with that if you just restarted.
I got banned for more than "manners". I said certain words that I shouldn't have said.
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Bahamut.Jetackuu said: » Bismarck.Crimy said: » Bahamut.Jetackuu said: » I've gotten to it on the SE site before and it was for anything but it does take digging to get to. hmm, I don't recall but then again the only time I think I had to use it were for them changing a password, so that was an account issue :D last time I sent an email and they responded during hours and gave me a temp. I don't know why people ever bothered to "call" I can't fathom this antiquated support method. actually calling worked pretty well for me i go through in <3 minutes
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I just got some impressive customer service from a Paul Y representative. He spent a solid 5 minutes repeating "601 is a problem with the credit card provider, please contact your credit card company" while I asked him why Paypal wasn't working. Paypal doesn't throw 601 errors.
I don't know if he's a robot, retard, or troll.
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Lakshmi.Byrth said: » I just got some impressive customer service from a Paul Y representative. He spent a solid 5 minutes repeating "601 is a problem with the credit card provider, please contact your credit card company" while I asked him why Paypal wasn't working. Paypal doesn't throw 601 errors. I don't know if he's a robot, retard, or troll. HELP I AM TRAPPED IN 2006 PLEASE SEND A TIME MACHINE robot troll.
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Bahamut.Jetackuu said: » Bismarck.Crimy said: » Bahamut.Jetackuu said: » I've gotten to it on the SE site before and it was for anything but it does take digging to get to. hmm, I don't recall but then again the only time I think I had to use it were for them changing a password, so that was an account issue :D last time I sent an email and they responded during hours and gave me a temp. I don't know why people ever bothered to "call" I can't fathom this antiquated support method. I personally usually do chat support. Only had to like twice though. Paypal: Charge cancelled by Seller
Credit Card Company (via phone): No one has attempted to charge this card. SE: STFU the problem is with your credit card company! lolCustomerSupport said: Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please. Agent Paul Y: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving. You: Hello! You: I was receiving error 601 You: now I have contacted my credit card company as instructed You: and they have informed me that there have been no attempts to charge this card in the last month You: So the problem does not rest with the credit card company Agent Paul Y: Unfortunately that is a problem with your card provider. You will need to use a different card or try a different payment method. However as stated before you will need to try one of these methods to resolve your issue. You: How can it be a problem with my card provider if you guys aren't even trying to charge the card? You: It's a Mastercard Agent Paul Y: Then contact them again. I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time. You: Can you check if there is a fraud notification on my account? Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online! Okay SE, sure. Sad thing is, he was more polite this time than the last. @.@ he certainly was trying to get you off the chat pretty fast...
I'm pretty sure they use scripted macros for most of that ***because their responses rarely make sense. On the note of the payment issue, I know SE has always been really strict on the billing address information. I've had cases where it wouldn't work when I had Apt. 606 vs apt 606. But I don't know if that ornery payment type is still reflected in their new services. I thought that too, which is why I opened up my credit card billing information and literally copied and pasted it into the billing fields on the SE website.
People also suggest turning noscript/adblock off, which I have done with no effect. Of course, these aren't things that the ever-helpful Paul Y is telling me. Paul Y is not-so-subtly telling me to shut up and stop calling. Byrth, I had this exact problem when the payment system changed. So, I wound up funding my paypal account and buying crysta.
yeah i buy crysta through paypal now as well. that way they cant say crap to me about billing errors.
keep trying. if ya get him again or someone else giving ya the same ***i suggest asking for a superviser, when i first started years ago the same ***happend after bout 2 months and getting ahold of someone higher up helps. basicly they have a time limit thier allowed on a chat and if they dont feel like fixing ya poroblem they have 3 options, 1 hang up on you, 2. actualy go thruough helping once they finish the chat by filing reports and such. or 3 they transfer you, wich this option tends to be a last resort cuz if thier supervisers find out thier slacking off its thier job on the line. but this one is required at all times if they cant figure out whats going on. so keep a record of the guys name and time and ask for a supperviser, if he hangs up on ya, try again and hope ya get a new person.
It's like 10 AM there. There is only one guy working the chats. I have done three chats now and gotten Paul Y every time. I can't call because I'm in Germany on a pay-as-you-go phone and SE doesn't accept collect calls.
Nevill said: » Byrth, I had this exact problem when the payment system changed. So, I wound up funding my paypal account and buying crysta. That is also what I did, but now it is rejecting Paypal too. Are you pre funding your account?
Lakshmi.Byrth said: » It's like 10 AM there. There is only one guy working the chats. I have done three chats now and gotten Paul Y every time. I can't call because I'm in Germany on a pay-as-you-go phone and SE doesn't accept collect calls. Nevill said: » Byrth, I had this exact problem when the payment system changed. So, I wound up funding my paypal account and buying crysta. That is also what I did, but now it is rejecting Paypal too. Do they not sell like those ultimate game cards over in Germany? You could always do that =x I have been pre-funding my account, and I also got it "verified" or whatever, which pretty much gives it free access to my bank account. It's essentially an e-debit card that gives no interest and bugs me with credit card offers, as far as I can tell.
I just noticed that Ultimatepay is trying to charge me $50.11 when there is $50 in the account, but the bank account access would probably cover that, eh? Yes, but I think you have to tell it to.
Lakshmi.Byrth said: » lolCustomerSupport said: As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time. I love how they always add "..at this time." to everything they post/say. As if it would be any other time than right now... The bill is actually only showing up for $50, just checked.
  The credit card company swears that they're not receiving any charge attempts. My girlfriend has tried with both her Paypal information and mine from Pittsburgh (as well as my credit card) and receives the same errors. What more can I do? Well, time to check if im banned or not...
Cerberus.Mofongo said: » Well, time to check if im banned or not... I doubt it unless it's not your first offense; however, if you did something really bad, I suppose it's possible to be perma'd on first offense. So lame, they told me to check later because their tool to access the accounts is down for the momment....
Lakshmi.Byrth said: » lolCustomerSupport said: Agent Paul Y: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please. Agent Paul Y: In order for us to more accurately address your issue, we will require additional information. Please give a brief explanation of the issue you are having and please include any error codes or messages you are receiving. You: Hello! You: I was receiving error 601 You: now I have contacted my credit card company as instructed You: and they have informed me that there have been no attempts to charge this card in the last month You: So the problem does not rest with the credit card company Agent Paul Y: Unfortunately that is a problem with your card provider. You will need to use a different card or try a different payment method. However as stated before you will need to try one of these methods to resolve your issue. You: How can it be a problem with my card provider if you guys aren't even trying to charge the card? You: It's a Mastercard Agent Paul Y: Then contact them again. I have already provided you with a resolution to this issue. As it seems you have no other new issues I can assist you with, I will be removing you from chat at this time. You: Can you check if there is a fraud notification on my account? Agent Paul Y: Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online! Okay SE, sure. Sad thing is, he was more polite this time than the last. If SE was as close to me as SEGA is, I'd drive down there and punch Paul Y in the face.
Looks like their payment interface and customer service are still a nightmare. Out of the frying pan and into the fire with the drop of PlayOnline being the primary client for taking care of these things.
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