Hello,
I purchased a world transfer on my old character about a week ago, but the character has not moved off of the old server.
When I log into the SE Account Management System I navigate to Select Service > PoL/FFXI > Options List. There the character says Name.Asura (which is the server I wanted to transfer to) but when I go to select the character to log into the game, it still says "Server: Quetzalcoatl". After I purchased the service I was hesitant to actually select the character to log in because I didn't think you were supposed to use the character while a transfer was pending. I waited a few days and tried anyway, and as expected the character is still on Quetz.
I have been billed and the money has been taken out of my account.
I put in a ticket with SE support but we all know how that goes >.>
Any ideas?