Let me add that if you have more than 8 content IDs including cancelled ones, that are all tied to the same handle, you will get the following message when trying to log in: "The handle "<handle name>" is already linked to 8 content IDs. Display Handle List? Y/N"
This is because your cancelled content IDs are now active and available to play due to the free login campaign. One handle can only have a total of 8 content IDs linked to it, so you will need to create a new handle and link the surplus to the new one.
This happened to me trying to log in this morning, and it completely baffled me. I have never had more than 8 content IDs until very recently when I changed server and made an additional mule on Asura. Funny thing was, SE's customer support agent couldn't explain why it happened either:
Quote:
You: oh I know why this is happening!
You: it's the return to Vana'diel campaign, the free login thing
You: all of my characters are available to play, including the ones that are cancelled
SEE Agent Kanon: ah ok i see
You: now it makes sense
SEE Agent Kanon: sorry for the iinconvenience
SEE Agent Kanon: Is there anything else I can help you with today?
You: well now you know, I'm sure there might be others contacting you today with the same issue
You: if they have more than 8 content IDs including cancelled ones, they need to create a new handle, since the cancelled ones are available to play currently
You: and that was all, thank you
SEE Agent Kanon: thanks for the info