Be Very, Very Careful What You /toss.

So, I debated not posting about this at all, because a) it's embarrassing as hell, and b) I'm probably going to get trolled a fair bit.

I'm the type of person that literally always triple checks when I toss things, or buys things out of bazaar or ah that's worth more than 50k. The worst I've done in ~7 years of playing, is accidentally tab down in the ah and not notice while bidding, and bid 40k on the wrong pair of shoes.

This morning I was tired and grumpy, and overly derpy. I barely slept the night before, and finally just dragged myself out of bed and decided to go AE cleave my whm mule or something. I was sorting through my inventory, and noticed I had a Vermeil Bhuj in my inventory from doing Glavoids last night. I thought I was on it, but apparently I wasn't - the next thing I saw in my log was "You throw away a Mandau." I'm not looking for any sympathy, I should've been taking a lot more care with what I had selected. I'm well aware it was my own dumbass fault. Pretty much the very first time I wasn't extremely anal about checking what I was tossing, and it cost me very dearly.

Anyways, on to my point. Obviously, I placed a GM call immediately. A normal GM replied to me pretty quickly, however I was told that they can't restore the item because "the mandau is an item that contains internal data (being a trial weapon), and is not something we can recover", nor will they do a rollback to this morning before I tossed it. They won't reimburse the LV75 version, either. I asked to talk with a SGM, and am still waiting (this was at about 8am this morning, it's now nearly 4PM).

Andddddddd.. on to my other points. What the hell is the point of having some awesome "1 time restore per account" if they can't even restore big ticket items like a relic?

Now, just out of curiosity, if I get the same line from a SGM, how much more should I push to have it restored? There was recently just a case where someone had their Lv90 Almace restored. I don't understand how they can restore an Empyrean weapon, which is nothing but trials from start to end, but not a Relic weapon, which was part of the game YEARS before the concept of magian trials were even in game. I've seen so many lines of "we can't restore this or that" but then someone turns around and posts screenshots of GMS doing exactly what another GM said they couldn't (a restored black belt, A.body abjuration, and recently that almace all come to mind).

I'm hoping the SGM will be a little more helpful, but I'm honestly not holding my breath.

Does anyone know of any other cases where items like this were restored? Should I be the least little bit hopeful that a sgm will be sympathetic?

At any rate, TL;DR - be careful what you toss, because according to this GM's policy, if you toss anything like a relic, mythic, or empyrean, they can't restore it. Again, not looking for any sympathy, just a warning to be very careful tossing things if you're near any gear that you hold dear.