found this a little relevant
http://www.weeklygripe.co.uk/a292.asp
[ninja edit] - the newcastle branch "might" have clsoed since i last rang themm
http://www.chroniclelive.co.uk/north-east-news/evening-chronicle-news/2010/05/18/1-100-jobs-cut-at-garlands-call-centres-72703-26468873/
