Connection Issues..

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2010-09-08
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Connection Issues..
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 Shiva.Superdan
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By Shiva.Superdan 2010-07-28 16:01:27
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Alexander.Meeeeeep said:
Just saw this thread, I've been having the same problem (In Doncaster, South Yorkshire if it matters AT ALL, but likely not)

Looks as if they noticed the thread on TalkTalk forums, hopefully it gets fixed soon because this is just silly.

srsly, whats with all the doncaster people on this game? i never heard anyone even mention it around here before i joined <.<
 Leviathan.Veratos
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By Leviathan.Veratos 2010-07-28 16:03:02
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TalkTalk customer here getting the exact same issue, log into pol fine, start the game, select any character, see the f'r standing there but watch my little green flashy arrows turn into red lines... and i have dyna in 1 hour.. sux2beus -.-

NinjaEdit: I'm up in Glasgow btw so it seems it's a nationwide issue and not just 1 exchange playing up.
 Asura.Rinkydink
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By Asura.Rinkydink 2010-07-28 16:03:44
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lol TalkTalk wont "fix" it.. like the dude said (and i actually said in my first post)

its just a "build up" on their side which effectively just needs flushing!

they just need to figure which server area it is



Dan i think its a yorkshire thing as a whole.. i know three others in leeds and york on ffxi then theres crawlerbasher also from bradford like meeeee
 Ifrit.Livi
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By Ifrit.Livi 2010-07-28 16:03:49
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Have been trying to connect all day on both mine and my brothers account. First we could log on for about one second before R0 and being disconnected, but now we just recieve "downloading data" on a blank screen followed by a error code FFXI-3001. It is definately TalkTalk as we tried on both laptops and two seperate accounts. Called them today - told us to switch the router on and off and then asked me to click on the internet explorer. My internet loaded up and so he congratulated me on my internet booting up as usual even though that wasn't even the problem I asked to solve and so I proceeded to slam the phone down in discust...

The above picture should be their advert as it's absolutely true.
 Ifrit.Livi
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By Ifrit.Livi 2010-07-28 16:06:22
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Also: Most probably this won't be solved before midnight as knowing TalkTalk, they will just turn the entire internet connection off as they do 99% of the time in Stoke just to piss us off.
 Asura.Rinkydink
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By Asura.Rinkydink 2010-07-28 16:10:27
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well.. they're "officially" closed now...

Good Luck Guys..

hope your all up and running tomorrow..

Rinky.. for tonight... OUT!

g'nite
 Quetzalcoatl.Rippax
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By Quetzalcoatl.Rippax 2010-07-28 16:18:19
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gonna miss einherjar now aswell >.<
 Asura.Daleterrence
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By Asura.Daleterrence 2010-07-28 16:27:38
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Guys, if you have an issue, like I said before, go post in that thread on the TalkTalk forums, I don't think the regulars are too pleased with us invading and bitching about their beloved company. =P


Edit: Also, we need to have a huge British get-together one day.. It'd be awesome. =P
 Alexander.Meeeeeep
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By Alexander.Meeeeeep 2010-07-28 16:31:51
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Probably not a good idea to raid/continue to post their forums.
Quote:
The forum staff (OCE) should be able to follow this issue up for you and if necessary pass it to their IT department for further investigation. As several members have now all identified this as an identical issue it would be best to wait for an OCE response.

Further posts on this thread now will delay the OCE picking it up to provide guidance.

Kind regards

Barney
 Shiva.Superdan
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By Shiva.Superdan 2010-07-28 16:32:08
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Asura.Rinkydink said:
well.. they're "officially" closed now...

Good Luck Guys..

hope your all up and running tomorrow..

Rinky.. for tonight... OUT!

g'nite

This is why i only check every now & then during lobby waits on xbox live <.<

If its not fixed in morning i'm going to be one of those {*** sword} customers the tele operators hate =]
 Asura.Daleterrence
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By Asura.Daleterrence 2010-07-28 16:35:54
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Alexander.Meeeeeep said:
Probably not a good idea to raid/continue to post their forums.
Quote:
The forum staff (OCE) should be able to follow this issue up for you and if necessary pass it to their IT department for further investigation. As several members have now all identified this as an identical issue it would be best to wait for an OCE response.

Further posts on this thread now will delay the OCE picking it up to provide guidance.

Kind regards

Barney

Eh.. Give it till tomorrow then at the earliest.
 Gilgamesh.Seraphima
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By Gilgamesh.Seraphima 2010-07-28 16:46:38
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It wants to be fixed by tomorrow! lol
 Asura.Daleterrence
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By Asura.Daleterrence 2010-07-28 16:47:09
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Gilgamesh.Seraphima said:
It wants to be fixed by tomorrow! lol

We should go full blown angry mob if they say they can't do anything. =P
 Gilgamesh.Seraphima
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By Gilgamesh.Seraphima 2010-07-28 16:55:58
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Asura.Daleterrence said:
We should go full blown angry mob if they say they can't do anything. =P

Right on! =D
 Sylph.Skinner
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By Sylph.Skinner 2010-07-28 16:56:01
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I'm with TalkTalk. Seems to be as soon as it gets later at night (around 21:00) the connection is completely on and off. Most of the time i get kicked off the game and then 20 seconds later, the internet is fine again. It's starting to drive me *** mental and majorly getting on my ***.. I can't understand why it's only acting up at night and not throughout the day. Leading me to believe it's got to be TalkTalk doing something i'm unaware of.
 Asura.Daleterrence
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By Asura.Daleterrence 2010-07-28 16:58:02
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Sylph.Skinner said:
I'm with TalkTalk. Seems to be as soon as it gets later at night (around 21:00) the connection is completely on and off. Most of the time i get kicked off the game and then 20 seconds later, the internet is fine again. It's starting to drive me *** mental and majorly getting on my ***.. I can't understand why it's only acting up at night and not throughout the day. Leading me to believe it's got to be TalkTalk doing something i'm unaware of.

That sounds bad enough to merit a change in ISP imo..
 Ramuh.Vinvv
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By Ramuh.Vinvv 2010-07-28 17:32:34
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SE decided to block you guys >.>
<.<

Is this issue solely with FFXI?
I would be pretty QQ if it was just my internet in general, but just FFXI isn't horrible, could be worse lol.
 Asura.Rinkydink
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By Asura.Rinkydink 2010-07-28 17:37:35
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its not an SE issue.. Thats kinda the problem

the isp are actually being worse than SE themselves...


(i know i said i was going but our actual whole net has gone down now and im using phone too post this!!!!)
 Ramuh.Vinvv
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By Ramuh.Vinvv 2010-07-28 17:43:13
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Asura.Rinkydink said:
its not an SE issue.. Thats kinda the problem

the isp are actually being worse than SE themselves...


(i know i said i was going but our actual whole net has gone down now and im using phone too post this!!!!)
I know it's not.
thats what the
>.>
<.<
things were for :D
but you did answer my question.
I would be perdy sad right now without my internets.
Tether your phone to your PC!!!
Actually for you smartphone guys it might be a viable option, but I don't know if that works much different when ya jump over the pond, atleast in regards to service quality.
 Asura.Daleterrence
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By Asura.Daleterrence 2010-07-28 17:50:30
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Ramuh.Vinvv said:
Asura.Rinkydink said:
its not an SE issue.. Thats kinda the problem

the isp are actually being worse than SE themselves...


(i know i said i was going but our actual whole net has gone down now and im using phone too post this!!!!)
I know it's not.
thats what the
>.>
<.<
things were for :D
but you did answer my question.
I would be perdy sad right now without my internets.
Tether your phone to your PC!!!

Begone you, with your randomness! =P
 Ramuh.Vinvv
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By Ramuh.Vinvv 2010-07-28 17:51:42
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Asura.Daleterrence said:
Ramuh.Vinvv said:
Asura.Rinkydink said:
its not an SE issue.. Thats kinda the problem

the isp are actually being worse than SE themselves...


(i know i said i was going but our actual whole net has gone down now and im using phone too post this!!!!)
I know it's not.
thats what the
>.>
<.<
things were for :D
but you did answer my question.
I would be perdy sad right now without my internets.
Tether your phone to your PC!!!

Begone you, with your randomness! =P
hey what I said was a bit relevant, I ninja-edited that post a bit though.
 Leviathan.Veratos
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By Leviathan.Veratos 2010-07-28 17:53:34
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Well people might be semi-happy to know... after speaking with more than just talktalk customer services, they have found the problem is on their end, unfortunatly we have to wait until tomorrow for the engineering team to look into and solve it... in other words... what shall we do for a month/year w/e ....
 Shiva.Superdan
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By Shiva.Superdan 2010-07-28 18:03:18
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Leviathan.Veratos said:
Well people might be semi-happy to know... after speaking with more than just talktalk customer services, they have found the problem is on their end, unfortunatly we have to wait until tomorrow for the engineering team to look into and solve it... in other words... what shall we do for a month/year w/e ....

ily - I hope its done in the morning... As my sleeping pattern = I'm up at noon <.<
 Ramuh.Vinvv
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By Ramuh.Vinvv 2010-07-28 18:04:16
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Leviathan.Veratos said:
Well people might be semi-happy to know... after speaking with more than just talktalk customer services, they have found the problem is on their end, unfortunatly we have to wait until tomorrow for the engineering team to look into and solve it... in other words... what shall we do for a month/year w/e ....
I don't understand why they don't fix it tonight for you guys since it's a verified issue -_-
Bad ISP is bad.
 Leviathan.Veratos
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By Leviathan.Veratos 2010-07-28 18:05:31
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Ramuh.Vinvv said:
Leviathan.Veratos said:
Well people might be semi-happy to know... after speaking with more than just talktalk customer services, they have found the problem is on their end, unfortunatly we have to wait until tomorrow for the engineering team to look into and solve it... in other words... what shall we do for a month/year w/e ....
I don't understand why they don't fix it tonight for you guys since it's a verified issue -_-
Bad ISP is bad.
Engineering department is closed.. after all it is after midnight here.. go figure
 Quetzalcoatl.Rippax
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By Quetzalcoatl.Rippax 2010-07-28 18:07:49
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Shiva.Superdan said:
Leviathan.Veratos said:
Well people might be semi-happy to know... after speaking with more than just talktalk customer services, they have found the problem is on their end, unfortunatly we have to wait until tomorrow for the engineering team to look into and solve it... in other words... what shall we do for a month/year w/e ....

ily - I hope its done in the morning... As my sleeping pattern = I'm up at noon <.<

yeah same im getting up at like 1pm these days :D
 Ramuh.Vinvv
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By Ramuh.Vinvv 2010-07-28 18:09:53
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Leviathan.Veratos said:
Ramuh.Vinvv said:
Leviathan.Veratos said:
Well people might be semi-happy to know... after speaking with more than just talktalk customer services, they have found the problem is on their end, unfortunatly we have to wait until tomorrow for the engineering team to look into and solve it... in other words... what shall we do for a month/year w/e ....
I don't understand why they don't fix it tonight for you guys since it's a verified issue -_-
Bad ISP is bad.
Engineering department is closed.. after all it is after midnight here.. go figure
The ISPs I work for here still fix the issue if it's a verified outage, the way we operate is that if we don't receive over X(5 for us) calls about service issues in the same town/area it becomes escalated to an outage and the techs work on fixing the issue at that time.
ISPs will continue to rape you for money because nobody really has developed a system that keeps ISP's in check, they give you whatever service you want, if it don't work they fix it when they want to do, sad you got a group that doesn't care about maintaining overall good PR lol.
 Leviathan.Veratos
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By Leviathan.Veratos 2010-07-28 18:14:16
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Ramuh.Vinvv said:
Leviathan.Veratos said:
Ramuh.Vinvv said:
Leviathan.Veratos said:
Well people might be semi-happy to know... after speaking with more than just talktalk customer services, they have found the problem is on their end, unfortunatly we have to wait until tomorrow for the engineering team to look into and solve it... in other words... what shall we do for a month/year w/e ....
I don't understand why they don't fix it tonight for you guys since it's a verified issue -_-
Bad ISP is bad.
Engineering department is closed.. after all it is after midnight here.. go figure
The ISPs I work for here still fix the issue if it's a verified outage, the way we operate is that if we don't receive over X(5 for us) calls about service issues in the same town/area it becomes escalated to an outage and the techs work on fixing the issue at that time.
ISPs will continue to rape you for money because nobody really has developed a system that keeps ISP's in check, they give you whatever service you want, if it don't work they fix it when they want to do, sad you got a group that doesn't care about maintaining overall good PR lol.

Very true i will admit, but certain ISPs here in UK have the greatest problem of all, while our engineering departments (Which we have no direct contact info for) are here in the UK, the tech call centres are elsewhere, (usually India) so therefore they just don't have a care in the world for our problems.
 Ramuh.Vinvv
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By Ramuh.Vinvv 2010-07-28 18:15:59
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Leviathan.Veratos said:
Ramuh.Vinvv said:
Leviathan.Veratos said:
Ramuh.Vinvv said:
Leviathan.Veratos said:
Well people might be semi-happy to know... after speaking with more than just talktalk customer services, they have found the problem is on their end, unfortunatly we have to wait until tomorrow for the engineering team to look into and solve it... in other words... what shall we do for a month/year w/e ....
I don't understand why they don't fix it tonight for you guys since it's a verified issue -_-
Bad ISP is bad.
Engineering department is closed.. after all it is after midnight here.. go figure
The ISPs I work for here still fix the issue if it's a verified outage, the way we operate is that if we don't receive over X(5 for us) calls about service issues in the same town/area it becomes escalated to an outage and the techs work on fixing the issue at that time.
ISPs will continue to rape you for money because nobody really has developed a system that keeps ISP's in check, they give you whatever service you want, if it don't work they fix it when they want to do, sad you got a group that doesn't care about maintaining overall good PR lol.

Very true i will admit, but certain ISPs here in UK have the greatest problem of all, while our engineering departments (Which we have no direct contact info for) are here in the UK, the tech call centres are elsewhere, (usually India) so therefore they just don't have a care in the world for our problems.
Is their customer service in house?
Like if you were to call the CS line would you get someone in india or a local office?
If that's the case I'd start calling CS only when you are sure it's an issue and just raise a big stink.
 Leviathan.Veratos
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By Leviathan.Veratos 2010-07-28 18:20:50
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It's a CS Office somewhere abroad, most likely India or some similar country, and yeah i call if it is an issue with them, after finding this issue posted on 5 different forums i took the problem higher in the chain than a simple CS agent, after getting the usual BS about router settings or it being the game faults, I directed them to the forums and after a lengthy wait (thank gawd the call was free) they admitted it seems their equipment is the root of the issue, just have no choice to wait now until they ressolve it.
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